Refund Policy

1.1 Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

• Course cancellation by the institute before the start date
• Withdrawal request submitted at least 7 days before the course start date
• Medical emergency or other documented extenuating circumstances preventing course attendance
• Failure of the institute to deliver the course as advertised

1.2 Partial Refund Eligibility

Partial refunds may be considered in the following cases:

• Withdrawal within the first week of course commencement (subject to administrative charges)
• Withdrawal after course commencement but before 25% of the course is completed
• Documented circumstances that prevent course completion

2.1 Processing Time

Approved refunds are typically initiated within 15–30 business days. Settlement to your bank account, UPI, or card may take additional time per your bank, NPCI, card network, or payment gateway rules in effect in 2026. We do not control third-party processing timelines.

2.2 Request Deadlines

• Full Refund: Request must be submitted at least 7 days before course start date
• Partial Refund: Request must be submitted within the first week of course commencement
• No Refund: Requests submitted after 25% of course completion will not be eligible for refund

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a written refund request via email to kavyacomputernaliya@gmail.com or in person at our office
2. Include your full name, course name, enrollment number, and reason for refund request
3. Provide supporting documents if applicable (medical certificates, etc.)
4. Wait for confirmation and processing

3.2 Required Documentation

• Original payment receipt or transaction proof
• Valid identification document
• Enrollment confirmation
• Supporting documents for extenuating circumstances (if applicable)

3.3 Refund Method

Where regulations and partners allow, refunds are credited to the original payment method (same UPI ID, card, or account). If that is not possible after verification, we may use bank transfer or another agreed traceable method. Statutory deductions (for example, GST or TDS where applicable and required to be withheld) may reduce the net amount returned; we will explain deductions when they apply.

5.1 Calculation Method

Partial refunds are calculated as follows:

• Withdrawal within first week: 70% of course fee (30% administrative charge)
• Withdrawal after first week but before 25% completion: 50% of course fee (50% administrative charge)
• After 25% completion: No refund applicable

5.2 Administrative Charges

Administrative charges are deducted to cover processing costs, course materials provided, and administrative overhead. These charges are non-refundable.

6.1 Student Cancellation

Students may cancel their enrollment at any time. However, refund eligibility depends on the timing of the cancellation as outlined in sections 1 and 5 of this policy.

6.2 Institute Cancellation

If the institute cancels a course due to insufficient enrollment or other reasons, enrolled students will receive a full refund of all fees paid, including registration fees.

7.1 Medical Emergencies

In case of documented medical emergencies preventing course attendance or completion, we will review refund requests on a case-by-case basis. A valid medical certificate from a registered medical practitioner is required.

7.2 Other Extenuating Circumstances

Other extenuating circumstances such as family emergencies, relocation, or other documented situations may be considered for refunds. Each case will be reviewed individually, and decisions will be made at the discretion of the institute management.